Paleo On The Go

To protect your order against damage that occurred during shipping, add POTG Protection at checkout. When you add POTG Protection at checkout, you can easily file claims for lost, stolen, or damaged packages in the unfortunate case that they arise. When you file a damage claim, it will be reviewed for approval for a full reorder or partial credit within 24 hours.If your order has defects or you suspect it was damaged during packaging, please reach out to us at&#xA0;<a href="mailto:realfood@paleoonthego.com" style="text-decoration:none;">realfood@paleoonthego.com</a>&#xA0;and we will be happy to work with you to remedy the situation.

To protect your order against damage that occurred during shipping, add POTG Protection at checkout. When you add POTG Protection at checkout, you can easily file claims for lost, stolen, or damaged packages in the unfortunate case that they arise. W

What if my order is damaged?

SHIPPING QUESTIONS

What does Paleo On The Go do?

What is AIP and Paleo?

What’s the deal with dairy and the Paleo/AIP lifestyle

What can one expect when adhering to the Paleo/AIP lifestyle?

What can and can’t I eat on a strict AIP diet?

When can I reach out to your team?

Can I purchase a gift certificate from Paleo On The Go?

ABOUT US & AIP/PALEO

Where do you cook your food?

Once I receive my order how long will my meals stay fresh?

My meals arrived slightly thawed, but still cold to the touch (41F or less). What do I do?

How do I reheat my Paleo On The Go meals?

Can I make a substitution for a meal or meal bundle?

How do you source your meat?

Do you use organic produce in your meals?

Do you have nutrition data on your meals?

What are the portion sizes of your meals?

I have type two diabetes so I have to be careful with my sugar intake. How much sugar do your products contain?

Does hot food come into contact with the packaging?

OUR MEALS

Where do you deliver?

When will my order ship? How long will it be in transit?

Are your insulator liners recyclable and eco-friendly?

How do I handle dry ice safely?

What is POTG protection?

What if I don’t choose POTG protection upon checkout?

What is your change/cancelation policy?

What do I get when I insure my order with POTG protection?

Cancellation FAQ

When is the latest I can cancel my order?

How do I cancel my order?

What happens if I miss the cancellation window?

Can I skip an order instead of canceling?

CANCELLATION FAQ

Why is shipping protection necessary for my orders?

What does shipping protection cover?

Why don’t the delivery companies cover these issues?

How does shipping protection benefit me as a customer?

Is this common practice in e-commerce?

How can I add shipping protection to my order?

POTG Protection FAQ

What if my order is damaged?Updated 6 months ago