SHIPPING QUESTIONS

Where do you deliver?

Where do you deliver?. If you're located in the USA, we ship to you via FedEx! Once shipped, our handcrafted paleo and autoimmune (AIP) meals are delivered to your doorstep in 2-days or less! Click here for the details.

When will my order ship? How long will it be in transit?

To make your meal planning easier, and to help you time your Paleo On The Go deliveries, we added all of our shipping details to a dedicated shipping information page. When you place an order, you will receive an order confirmation. When your order s

Are your insulator liners recyclable and eco-friendly?

Our liners and boxes are fully curbside recyclable. The gel packs we use are also recyclable. Just empty the contents and recycle the outer plastic.

How do I handle dry ice safely?

Never touch dry ice with your bare hands. Only handle it with gloves/oven mitts/towels. If dry ice remains when you receive your order, let it evaporate in a well-ventilated area away from children and pets.

What is POTG protection?

POTG is a package protection and tracking solution—to give our customers the best possible delivery experience. POTG Protection offers a few options to improve the experience:. POTG Protection is premium package protection for your online orders. Whe

What if I don’t choose POTG protection upon checkout?

If you choose not to insure your order with POTG Protection at checkout, your order will not be eligible for any credit or replacements related to issues in transit.

What is your change/cancelation policy?

We aim for excellent service and flexibility. Our team works diligently to ensure same-day service. Please notify us promptly of any order changes or cancellations. Once packed, orders cannot be altered. If you've received a tracking number, your ord

What if my order is damaged?

To protect your order against damage that occurred during shipping, add POTG Protection at checkout. When you add POTG Protection at checkout, you can easily file claims for lost, stolen, or damaged packages in the unfortunate case that they arise. W

What do I get when I insure my order with POTG protection?

POTG Protection is premium package protection for your online orders. When you add POTG Protection at checkout, you can easily file claims for lost, stolen, or damaged packages in the unfortunate case that they arise. When you file a claim, it will b