Paleo On The Go

Our business hours are Monday - Friday 9 am - 5:30 pm PST (excluding certain holidays). Please allow up to 24 hours (72 hours over the weekend) for a member of our staff to get in touch with you. If you&apos;d like to speak with a member of customer service, please call 1-813-406-0104. Also, feel free to email us at&#xA0;<a href="mailto:realfood@paleoonthego.com" style="text-decoration:none;">realfood@paleoonthego.com</a>&#xA0;or fill out the&#xA0;<a href="https://paleoonthego.com/pages/contact-us" style="text-decoration:none;">contact form</a>&#xA0;on our site.

Our business hours are Monday - Friday 9 am - 5:30 pm PST (excluding certain holidays). Please allow up to 24 hours (72 hours over the weekend) for a member of our staff to get in touch with you. If you'd like to speak with a member of customer servi

When can I reach out to your team?

ABOUT US & AIP/PALEO

What does Paleo On The Go do?

What is AIP and Paleo?

What’s the deal with dairy and the Paleo/AIP lifestyle

What can one expect when adhering to the Paleo/AIP lifestyle?

What can and can’t I eat on a strict AIP diet?

Can I purchase a gift certificate from Paleo On The Go?

Where do you cook your food?

Once I receive my order how long will my meals stay fresh?

My meals arrived slightly thawed, but still cold to the touch (41F or less). What do I do?

How do I reheat my Paleo On The Go meals?

Can I make a substitution for a meal or meal bundle?

How do you source your meat?

Do you use organic produce in your meals?

Do you have nutrition data on your meals?

What are the portion sizes of your meals?

I have type two diabetes so I have to be careful with my sugar intake. How much sugar do your products contain?

Does hot food come into contact with the packaging?

OUR MEALS

Where do you deliver?

When will my order ship? How long will it be in transit?

Are your insulator liners recyclable and eco-friendly?

How do I handle dry ice safely?

What is POTG protection?

What if I don’t choose POTG protection upon checkout?

What is your change/cancelation policy?

What if my order is damaged?

What do I get when I insure my order with POTG protection?

SHIPPING QUESTIONS

Cancellation FAQ

When is the latest I can cancel my order?

How do I cancel my order?

What happens if I miss the cancellation window?

Can I skip an order instead of canceling?

CANCELLATION FAQ

Why is shipping protection necessary for my orders?

What does shipping protection cover?

Why don’t the delivery companies cover these issues?

How does shipping protection benefit me as a customer?

Is this common practice in e-commerce?

How can I add shipping protection to my order?

POTG Protection FAQ

When can I reach out to your team?Updated 6 months ago